Frequently Asked Questions

All sales are final. We do not accept returns or exchanges for products that were correctly ordered and delivered. Returns or refunds are only considered when you receive a wrong or damaged item due to an error on our part.

Please contact us immediately after receiving your order. Include your order number, a description of the issue, and clear photos of the damaged item and packaging. We will review the issue and, if approved, provide a replacement or refund.

If you receive an item that is different from what you ordered, contact us immediately with your order number and photos of the item. We will review the issue and determine whether a replacement or refund is appropriate.

Orders may begin processing shortly after they are placed, so cancellations or changes cannot be guaranteed. Contact us as soon as possible if you notice an error. Orders that have already been processed or shipped may not be eligible for cancellation or modification.

Customers are responsible for providing accurate shipping information. If your order has already been shipped, we may not be able to change the address. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Delivery times vary depending on your location, shipping method, order volume, and other circumstances. Any delivery estimate provided is a general guideline and is not guaranteed.

If your package appears to be lost or significantly delayed, please contact us with your order number and shipping details. We will review the situation and, where appropriate, assist with the shipping carrier.

We are not responsible for damage caused after delivery. Damage resulting from misuse, improper handling, accidents, normal wear and tear, or other circumstances after delivery is not eligible for a return, exchange, or refund.

If a refund is approved, it will generally be issued through the original payment method where applicable. The time required for the refund to appear may depend on your bank or payment provider.

Please contact us with your order number and a clear description of your question or issue. If your request concerns a damaged or incorrect item, include clear photos so we can review the situation.