Shipping Policy

Orders are processed after your payment has been successfully confirmed. Please allow reasonable processing time before your order is shipped.

Once your order has been prepared and shipped, you may receive a shipping confirmation with the available tracking information.

Processing and shipping times may vary depending on the destination, order volume, holidays, weekends, and other circumstances beyond our control.

Estimated delivery times may vary depending on your location and the shipping method available for your order.

Delivery estimates are provided as a general guideline and are not guaranteed. Delays may occur due to courier services, customs procedures, weather conditions, public holidays, incorrect address information, or other circumstances outside of our control.

We recommend providing a complete and accurate shipping address when placing your order to help avoid unnecessary delivery delays.

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your name, address, phone number, and other delivery details before completing your purchase.

If an order has already been shipped, we may not be able to change the shipping address. Any additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier. While we will make reasonable efforts to assist with shipping-related issues, we are not responsible for delays caused by the carrier or circumstances outside of our control.

If your package appears to be lost, significantly delayed, or delivered in a damaged condition, please contact us as soon as possible with your order number and any relevant details or photos.

We will review the situation and, where appropriate, assist you in contacting the shipping carrier or determining the next available solution.

If your package arrives visibly damaged, please document the condition of the package and the item by taking clear photos before discarding any packaging materials.

If the item itself is damaged due to an error on our part or during the fulfillment process, please contact us immediately after delivery with your order number and photos. We will review the issue and determine whether a replacement or refund is appropriate.

Certain products or destinations may be subject to shipping restrictions. If we are unable to ship an order to the address provided, we will contact you regarding the available options.

If you have any questions regarding your shipment or delivery, please contact us with your order number and relevant shipping information. We will do our best to assist you and resolve the issue as quickly as reasonably possible.